With over five years of volunteering experience and leading her own social impact projects, Abigail had become skilled at volunteer management and coordination. The passion for volunteering started in her second year of university when Abigail was inspired to take action in her community in Lagos, Nigeria. But with every experience, she started feeling disheartened by the lack of volunteer management and training at nonprofit organizations across Africa. Abigail's peers shared her disgruntlement and felt let down with the volunteer opportunities they had taken on. It became apparent to her that many of the young people looking to share their gifts through volunteering, were not receiving adequate support, training or resources to be effective in their role. This was upsetting for Abigail as she considered volunteers to be an integral part of any nonprofit organization's work. “The problem of volunteer mismanagement and lack of productivity has a ripple effect. It directly impacts the organization and therefore affects the organization's capacity to achieve its goal in making the world a better place,” she notes.